Contact us
Talk to the Referrals Team
Whether you are placing a young person, commissioning a service or asking a question, there is a real person at the other end.
Contact details
We respond to every enquiry within one working day.
- Office
- 12 Placeholder StreetBirminghamB1 1AAUnited Kingdom
- Phone
- 0121 000 0000
- Office hours
- Monday – Friday9:00am – 5:00pm
- Out of hoursOn-call manager, 24/7
If a young person is at immediate risk, always call 999 first. For urgent safeguarding concerns about a placement, use the out-of-hours number above.
What happens next
- 1
Your message arrives
It is read by the Referrals Team, not a generic inbox.
- 2
We respond within one working day
With an answer, a request for more detail, or a call arranged.
- 3
We agree next steps
Placement discussion, policy pack, or an honest view on suitability.
Out of hours
For urgent placement or safeguarding matters outside office hours, call 0121 000 0000 and select the on-call option.
Office visits
Visits to our office are by appointment. Please contact us first so the right person is available.
For policy packs and commissioning documents, email referrals@companyx.example.