Make a referral
Tell us about the young person
Our Referrals Team reviews every referral personally and comes back within one working day — with a clear answer, not a holding response.
Contact details
We respond to every enquiry within one working day.
- Office
- 12 Placeholder StreetBirminghamB1 1AAUnited Kingdom
- Phone
- 0121 000 0000
- Office hours
- Monday – Friday9:00am – 5:00pm
- Out of hoursOn-call manager, 24/7
If a young person is at immediate risk, always call 999 first. For urgent safeguarding concerns about a placement, use the out-of-hours number above.
What helps us decide quickly
- Young person's age and current placement
- Legal status and placing authority contact
- Presenting needs and any diagnosis
- Identified risks and safeguarding history
- Education, training or employment status
- Language, cultural and faith considerations
- What a successful placement would look like
Urgent referral?
Call 0121 000 0000 and speak to the Referrals Team directly. Do not wait for a form response if a young person is at immediate risk.
What happens next
From referral to moving in
No placement is agreed before we have read the referral properly and confirmed the property and staffing can meet the need.
See the outcomes we work towardsYou send the referral
Use the form below, email us, or call for an informal conversation first.
We assess suitability
Needs, risks, placement objectives and peer-group fit are reviewed by the Referrals Team.
We respond within one working day
With a decision, a request for more information, or a call arranged.
Moving in is planned
Settling-in plan, risk assessment and introduction to the key worker before day one.
Prefer to talk it through? Our Referrals Team is available during office hours.
0121 000 0000